If you have prepaid Personal Training sessions, the expiration date of your sessions will be extended when we reopen, so you can get back on track with your fitness goals. I paid for Personal Training sessions in advance? How will that be handled? What if I pay for my membership monthly with an annual commitment? If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed. What if I paid for my membership in advance for a year? How is month to month billing being handled?īilling may vary by location please see local club for details.

Please note that any cancellation request has not been processed until you’ve received confirmation from your club. See your local club for details if you have any questions regarding cancellation of your membership. *Some Crunch gyms are independently owned and operated by franchisees as such, cancellation policies and procedures may vary by location based on state and local guidelines. We ask for your patience and understanding as we are operating with a reduced staff.* The “CONTACT” section below that image includes other ways to stay in touch with your gym, including the email address. When you get to your gym’s page, the mailing address is in the main image on the page. To find your gym’s address, visit locate your club’s page. If you absolutely feel you must cancel your membership now, please send a letter or email to your gym with your name, address, email and membership number along with your request to cancel. We want to keep you as a member and believe your fitness and health are too important to abandon during this crisis.

*Crunch locations are independently owned and operated, billing may vary by location. Now that the gym has reopened, membership dues, annual maintenance fees, personal training and other recurring billing will resume effective from our opening date or your normal billing date.*

My gym re-opened how are you handling billing?* Members are required to wipe down equipment before & after their workout. Multiple new sanitation stations can be found throughout the gym for member use. Upgraded cleaning agents that are certified to kill the SARS-CoV-2 virus.Electrostatic disinfectant sprayers: daily use of backpack and handheld units using an EPA-approved, hospital-grade disinfectant that kills 99.99% of viruses and bacteria.It's been shown to work on Human Coronavirus HCoV‐229E, which has the same genetics as SARS‐CoV‐2 (COVID‐19) virus. airPHX clean air systems: patented technology uses atmospheric cold plasma to change a small percentage of the oxygen molecules in the air into a unique spectrum of oxidizing molecules that kill bacteria, viruses, and mold.Crunch has made significant investments in specialized disinfecting equipment (varies by location based on supply and availability) such as: Gyms will follow state and local health guidelines.Īll high-traffic surfaces will be disinfected multiple times a day.Īll floor surfaces (mats, turf, rubber, wooden/laminate) will be vacuumed & disinfected daily.Īll gym equipment & machines will be cleaned throughout the day.